fa99bd Privacy Policy

Section 1

Information We Collect

fa99bd collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically when you use our services, and from third parties as part of identity verification and payment processing. This section describes each category of data collected.

1.1 Registration Data

When you create a fa99bd account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth for age verification purposes (18+ requirement)
• Residential address in Bangladesh, including city or district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address used for account communications and verification
• Mobile phone number used for OTP authentication and account security
• Chosen username and password (password is stored in hashed form; it is never stored as plain text)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect:

• Scanned or photographed copies of your National ID Card (NID), passport, or driving licence
• Proof of address documents such as utility bills or bank statements issued within the last three months
• Proof of payment method, such as a screenshot confirming ownership of a bKash or Nagad mobile wallet
• In some cases, a live selfie or video verification may be requested to confirm identity

KYC documents are processed by authorised fa99bd compliance staff and, where applicable, by our identity verification service partners. Documents are stored securely and retained only for as long as required by our compliance obligations.

1.3 Transaction and Financial Data

When you make deposits or withdrawals, we record the transaction amount, date and time, payment method used (e.g., bKash, Nagad, Rocket, Dutch-Bangla Bank), and the transaction reference number provided by the payment provider. This information is necessary for financial reconciliation, fraud detection, and compliance with anti-money laundering (AML) obligations.

1.4 Gameplay and Betting Data

fa99bd records gameplay activity including the games you play, bet amounts, outcomes, session duration, and any in-game interactions. This data is used to provide the gaming service, calculate your account balance, detect unusual activity, and improve game performance. Betting history is available to you within your account dashboard.

1.5 Technical and Device Data

When you access fa99bd, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and referring URL. This data is used for platform security, fraud prevention, and platform optimisation. It does not directly identify you but may be combined with other data for security analysis.

1.6 Communications Data

If you contact fa99bd support via live chat or email, we retain records of those communications. This includes the content of your messages and the date and time of contact. Communication records are used to resolve queries, improve support quality, and for compliance purposes.

Section 2

How We Use Your Data

fa99bd processes personal data only for defined, legitimate purposes. The table below summarises the primary purposes for which your data is used, along with the legal basis for processing in each case.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, contact details	Contract performance
Age and identity verification	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Transaction data, payment details	Contract performance
Fraud and AML monitoring	Transaction data, device data, IP address	Legal obligation / Legitimate interest
Providing customer support	Communications data, account data	Contract performance
Sending promotional communications	Email address, betting preferences	Consent (opt-in)
Platform analytics and improvement	Technical data, gameplay data	Legitimate interest
Responsible gaming monitoring	Betting data, session data	Legal obligation / Legitimate interest

fa99bd does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where automated systems flag an account for review (e.g., unusual betting patterns or suspected fraud), a member of the compliance team conducts a manual assessment before any account action is taken.

If you have opted in to marketing communications, fa99bd may send you promotional emails about bonuses, seasonal offers (including BPL season promotions, Eid specials, and Pohela Boishakh campaigns), and new game releases. You may withdraw marketing consent at any time by updating your communication preferences in your account settings or by contacting support.

Section 3

Data Sharing & Third Parties

fa99bd does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary.

3.1 Payment Processors

To process deposits and withdrawals, fa99bd shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. Each payment provider handles your financial data in accordance with their own privacy policy and security standards. fa99bd does not store full payment account credentials on its own systems.

3.2 Game Software Providers

Games available on the fa99bd platform are operated by third-party software providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. When you participate in a game, certain gameplay data (such as bet amounts and round results) is processed by the game server operated by the relevant provider. Game providers are contractually prohibited from using this data for any purpose other than delivering the game service.

3.3 Identity Verification Partners

fa99bd may use third-party identity verification services to assist with KYC document checks. These partners process identity documents on our behalf under strict data processing agreements. They are not permitted to retain your documents beyond the duration necessary to complete the verification task.

3.4 Legal and Regulatory Disclosure

fa99bd may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies in response to a lawful request, court order, or where fa99bd has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. In such cases, disclosure is limited to the data specifically requested and fa99bd will notify the affected player where legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the fa99bd business, personal data held by fa99bd may be transferred to the acquiring entity as part of the transaction. In such circumstances, fa99bd will take reasonable steps to ensure that the acquiring entity commits to handling your data in a manner consistent with this Privacy Policy, and will notify affected players of the transfer in advance where practically possible.

Section 4

Cookies & Tracking Technologies

fa99bd uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players interact with the site. This section explains the types of cookies used and how you can manage them.

4.1 Essential Cookies

Essential cookies are required for the platform to function. They enable core features such as keeping you logged in during a session, maintaining your account security state, and preserving your language and currency preferences. Essential cookies cannot be disabled without impairing your ability to use the platform. They do not collect personally identifiable information for marketing purposes.

4.2 Analytical Cookies

fa99bd uses analytical cookies to understand how players navigate the site, which pages are most visited, how long sessions last, and where errors occur. This information is used in aggregate form to improve the platform experience. Analytical data does not identify individual players by name; it is associated with an anonymous session identifier.

4.3 Functional Cookies

Functional cookies remember choices you make to personalise your experience, such as your preferred payment method display or your last visited game category. These cookies improve convenience but are not essential to platform operation. You may clear them via your browser settings without losing access to the platform.

4.4 Third-Party Cookies

Certain third-party game providers embedded within the fa99bd platform may set their own cookies for the purpose of delivering game content and recording session state. fa99bd does not control these third-party cookies; please refer to the privacy policies of the respective game providers for details. fa99bd does not permit third-party advertising networks to deploy tracking or retargeting cookies on this platform.

4.5 Managing Cookies

Most modern browsers allow you to view, block, or delete cookies through the browser's settings menu. Blocking essential cookies will prevent you from logging in and using the platform normally. Blocking analytical or functional cookies will not prevent access but may degrade some aspects of the experience. For guidance on managing cookies in your specific browser, consult your browser's official help documentation.

Section 5

Data Security & Retention

fa99bd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

5.1 Technical Security Measures

• SSL/TLS encryption on all data transmissions between your browser and our servers
• Password hashing using industry-standard cryptographic algorithms — plain-text passwords are never stored
• Two-factor authentication (2FA) available to all players via SMS OTP
• Firewalls and intrusion detection systems monitoring for unauthorised access attempts
• Restricted staff access — personal data is accessible only to authorised personnel with a legitimate operational need
• Regular security reviews of platform infrastructure and access controls

5.2 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, fa99bd will investigate the incident promptly and notify affected players without undue delay. Notification will be sent to the email address registered on your account and will describe the nature of the breach, the categories of data affected, and the steps being taken to address the incident and prevent recurrence.

5.3 Retention Periods

fa99bd retains personal data for as long as your account is active and for a defined period thereafter, as required by our legal and compliance obligations. The general retention principles applied are:

• Account and registration data — retained for the duration of your account and for up to five years following account closure, to meet AML and regulatory requirements
• KYC documents — retained for the period required by applicable compliance obligations, typically five years from the date of verification
• Transaction records — retained for a minimum of five years to support financial reporting and fraud investigations
• Customer support communications — retained for up to two years following resolution of the relevant query
• Technical and device data — retained for up to 12 months for security analysis purposes, then deleted or anonymised

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

Section 6

Your Privacy Rights

As a player on the fa99bd platform, you hold a number of rights with respect to your personal data. fa99bd is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, contact our support team by email at [email protected] with the subject line "Privacy Rights Request" and a description of your request.

We will acknowledge your request within five business days and aim to fulfil it within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

• Right of Access: You may request a copy of the personal data fa99bd holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data held by fa99bd is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your contact number) can be made directly within your account settings.
• Right to Erasure: You may request deletion of your personal data. This right is subject to our legal retention obligations — data that must be retained for AML or compliance reasons cannot be deleted until the mandatory retention period has expired.
• Right to Restriction of Processing: You may request that fa99bd restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to Object: Where fa99bd processes your data on the basis of legitimate interest (e.g., for analytics), you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Section 7

Payment Data & Financial Privacy

fa99bd applies heightened care to financial and payment data given its sensitive nature. The following principles govern how payment data is handled on the platform.

When you initiate a deposit via bKash, Nagad, Rocket, Upay, or a partner bank, you are directed to the payment provider's own interface or are asked to provide only the transaction reference number generated by your mobile wallet app. fa99bd does not request or store your full mobile banking PIN, bank account password, or full card number. Payment confirmation is validated against the transaction reference provided by the payment gateway.

Withdrawal requests are processed back to the payment method used for the most recent deposit, wherever possible. This same-method withdrawal policy helps prevent money laundering and protects players against fraudulent withdrawal attempts by third parties. Where a different withdrawal method is requested, additional verification may be required.

fa99bd maintains transaction logs for all deposits and withdrawals. These logs record the amount, payment method type (not full credentials), transaction reference, date, and processing status. Transaction logs are used for financial reconciliation, dispute resolution, and AML monitoring. Players may request a copy of their transaction history at any time from their account dashboard or via support.

Section 8

Policy Updates & Contact

fa99bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players by email to the address on file and update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of the fa99bd platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting support.

For any privacy-related queries, data subject requests, or concerns about how your personal data is handled, please contact the fa99bd privacy team at:

We aim to respond to all privacy enquiries within five business days. Support is available in English and our team operates during Bangladesh Standard Time (BST, UTC+6) business hours, with extended coverage for urgent security-related data matters.